Effective Date: May 2026

At Shansley Foods, your satisfaction is our top priority. We are committed to delivering premium quality food products. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refund or Exchange

You may request a refund or exchange if:

• • ✅ You received a damaged or broken product
  • ✅ You received an incorrect product (wrong item or quantity)
  • ✅ The product is expired or near expiry upon delivery
  • ✅ The product has a quality defect or is unfit for consumption
  • ✅ The product packaging was tampered or unsealed upon delivery

2. Non-Eligible Conditions

Refunds or exchanges will NOT be accepted in the following cases:

• • ❌ Product has been used, opened, or consumed
  • ❌ Return request made after 7 days of delivery
  • ❌ Product damaged due to customer mishandling
  • ❌ Change of mind after purchase
  • ❌ Incorrect delivery address provided by customer
  • ❌ Product purchased during a clearance or final sale

3. Timeframe for Claims

Type	Timeframe
Damaged / Incorrect Product	Within 24–48 hours of delivery
Quality Complaint	Within 7 days of delivery
Exchange Request	Within 7 days of delivery
Refund Request	Within 7 days of delivery

⚠️ Claims made after the above timeframes will not be entertained. We recommend inspecting your order immediately upon delivery.

4. How to Request a Refund or Exchange

Follow these simple steps:

Step 1 — Contact Us Reach out to our customer support team within the eligible timeframe via:

• • 🌐 Website contact form at shansleyfoods.com
  • 📧 Email us with your complaint at contact@shansleyfoods.com

Step 2 — Provide Required Information Share the following details with our team:

• • Full name and contact number
  • Order ID / Order number
  • Description of the issue
  • Clear photos or video of the damaged / incorrect product

Step 3 — Verification Our team will review your claim within 2–4 business days and notify you of approval or rejection.

Step 4 — Resolution Once approved, we will proceed with either:

• • 🔄 Exchange — replacement product dispatched within 3–5 business days
  • 💰 Refund — processed within 7–10 business days

5. Refund Methods

Refunds will be issued through the same payment method used at the time of purchase:

Payment Method	Refund Process
Cash on Delivery (COD)	Bank transfer or EasyPaisa/JazzCash
Bank Transfer	Refunded to original bank account
Debit / Credit Card	Refunded to original card
EasyPaisa / JazzCash	Refunded to original mobile account

💡 Refund processing time may vary depending on your bank or payment provider.

6. Exchange Policy

• • Exchanges are only offered for same value or equivalent products
  • If the replacement product is of higher value, the customer must pay the difference
  • If the replacement product is of lower value, the difference will be refunded
  • Exchange is subject to product availability

7. Return Shipping

• • If the return is due to our error (wrong or damaged product), Shansley Foods will bear all return shipping costs
  • If the return is due to any other reason, the customer is responsible for return shipping charges
  • Products must be returned in their original packaging and unused condition

8. Partial Refunds

Partial refunds may be granted in the following situations:

• • Only part of the order was damaged or incorrect
  • Product returned is not in its original condition but is still unused

9. Cancellation Policy

Cancellation Time	Status
Within 24 hours of order	✅ Full refund
After 24 hours (not yet shipped)	✅ Full refund
After order has been shipped	❌ Cannot be cancelled
After delivery	Follow return policy above

10. Contact Us

For any refund, exchange, or complaint related queries, please contact us:

• • 🌐 Website: shansleyfoods.com
  • 📧 Email us with your complaint at contact@shansleyfoods.com
  • 🕐 Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (PKT)

 

Shansley Foods reserves the right to update or modify this policy at any time without prior notice. The latest version will always be available on our website.
Thank you for choosing Shansley Foods, where quality and customer satisfaction always come first.